Impact
Goals
1
Primary Objective
2
Success Metrics
Initial Concepts
For the initial versions, I worked closely with the CEO and users to build the first mockups. I continuously tested these with both groups to identify weak points and iterated rapidly (often within a week) to improve usability and reliability.
Initially, there was a challenge regarding cluttered UI and space limitations, as the original layout was tight. After several brainstorming sessions, the solution involved enlarging the widget, optimizing both height and width to seamlessly incorporate all payment methods, without affecting the mobile experience. This change resulted in a cleaner and more user-friendly interface while maintaining transparency and simplicity.
Engineers are your best friend
Bring the engineers in the conversation early and often. There were so many times where I felt unsure about the feasibilities of the tech, and realized I could just ask the expert in my team.
Feedback is important
To succeed, designers need feedback from users, stakeholders, and peers. They should carry the feedback along the design journey and constantly iterate based on it.
Flows aren't always perfect because the tech isn't always perfect.
Technical constraints with API availability and conflicting applications were inevitable. The user flow couldn't be perfect, but we had to work with i
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